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E-reputation & Hospitality Training

E-reputation & Hospitality Training

Favorite ❤️
Best Seller ⭐
Certification Course 🎓

Take control of your hotels’ online reputation!

The E-reputation & Hospitality course is designed to give you a broad understanding of the issues involved in the online reputation of a hotel or accommodation. You will be trained in the methods, best practices and tools needed to best manage the e-reputation of an online accommodation.

Location 📍
Back to school
Please contact us
✅ Parallel admissions available
Certification 🎓
Certificate issued
"E-reputation & Hospitality Specialization" by Crews
Accessibility
All profiles
Admission 📝
Prerequisites
Further studies
Satisfaction ⭐

📅 Upcoming events

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E-reputation & Hospitality Training
Customised training ⚙️
On request
Online training 💻
820€ excl. VAT
7 hours of training
Price per participant
Interested in this training program?
Apply
I'm interested
Download the program

Benefits of the E-reputation & Hospitality course

  • A training program 100% applied to Hospitality challenges
  • A blend of theory and practice, with the use of e-reputation tools
  • An expert trainer in e-reputation for hospitality
  • Groups of up to 5 learners
  • Individualized support from our Experience team
  • Training that can be financed by OPCOs

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E-reputation & Hospitality Course Objectives

  • Understand the impact of e-reputation on the image and attractiveness of a hotel establishment.
  • Master strategies and best practices for managing and enhancing one's e-reputation
  • Using monitoring and analysis tools to monitor and respond to customer reviews
  • Anticipate and manage crises to protect and strengthen one's online image
The admission process

The E-reputation & Hospitality Course Curriculum

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👉 All of our training programs can be tailored and customized to meet the needs of one or more employees.

Fundamentals of E-reputation
  • Definition and Challenges of E-reputation in Hospitality
  • Influence of Customer Reviews and Online Comments
  • Examples of Positive and Negative Impacts on an Establishment
E-reputation applied to the hotel industry
  • Presentation of key platforms (Google, TripAdvisor, Booking, social networks)
  • Analysis of customer behavior regarding online reviews
  • Case Studies: Successes and Mistakes in E-reputation Management
E-reputation management tools and methods
  • Monitoring and intelligence tools (Google Alerts, Mention, Hootsuite, etc.)
  • Techniques for Encouraging and Managing Customer Reviews
  • Communication Strategies and Online Crisis Management
I'm interested

Formats tailored to your needs

1-Day Training Course
7 hours
Video
Group of up to 5 people
820€ excl. VAT
Price per participant
Short, intensive training 💪
Funding: Direct, OPCO, France Travail

📅 Next sessions

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Upcoming dates available upon request 📩

In-house training

Masterclass
1–2 hours
5–100 people
On request
Thematic Conference
: Customized Program
Half-day
3,5h
5–100 people
On request
Workshop
: Customized Program
Days
1 to 5 days
On request

Intensive Course Groups of up to 12 students
Custom-made
Up to 200 people
On request
100% Custom-Made
Hybrid Courses

Available options

One-on-one coaching
Replay recording
E-learning
Assessment of the current situation

All of our training courses can be conducted in French or English (🇫🇷 / 🇬🇧).

Feedback on the training

Career opportunities and further studies

Job opportunities and career paths

Upon completion of the training, learners will be able to hold positions related to e-reputation management in the Hospitality sector, by implementing strategies to optimize the online image of establishments.

They will also be able to continue their training to deepen their skills in digital marketing and communication within the Hospitality sector.

They took part in this training

Some of our partner companies

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Financing Your Training

Given Crews' Qualiopi certification for training programs, various funding options and support mechanisms are available to finance the E-reputation & Hospitality training.
Please refer to the dedicated financing options page below.

Read more
Read more

Other informations

Methods used
  • Training led by professionals in activity 
  • Varied and dynamic teaching methods 
  • Individual supervision by the Experience team
Evaluation methods
  • End-of-course assessment via quiz or project report
Results

The first intake of trainees has not yet completed the course. Results will be updated at that time.

  • Satisfaction rate at end of training: NA
  • Individual progression rate: NA
  • Interruption rate during training: NA
Accessibility & International
Apply

‍Informationupdated on 29/10/2024

To go further

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2 days
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2 days
In-person / Online
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2 days
In-person / Online
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Our trainings

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Crews is committed to a Quality approach, our educational project is based on 5 commitments.
Crews is Qualiopi certified and is listed on DataDock.
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Quality certification has been awarded for the following categories of action:
- training activities,
- apprenticeship course center.
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